Frequently Asked Questions
Everything you need to know about our gear and our mission.
What is the Ironclad Guarantee?
We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund.
How do I track my order?
Once your order ships, you will receive an email with a tracking number. You can also view your order status by logging into your account or visiting our Order Tracking page with your order number and email address.
Does Patagonia offer repairs for damaged gear?
Yes, we encourage repairing gear over buying new. Our Worn Wear program handles repairs for a nominal fee or free of charge depending on the item's condition and the nature of the repair.
What are your shipping rates and timelines?
We offer standard ground shipping (3-10 business days), two-day, and next-day shipping options. Shipping is free on orders over a certain threshold, which is specified during the checkout process.
How can I return an item?
Returns can be made by mail or at any Patagonia retail store. We provide a pre-paid return shipping label for a small fee, which will be deducted from your refund amount. Items must be in new or functional condition.
How does Patagonia ensure sustainable manufacturing?
We use recycled materials, organic cotton, and Fair Trade Certified sewing whenever possible. We also vet our entire supply chain to ensure fair labor practices and environmental responsibility.